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17 Oct 2016

What have you done for your customers today?

lornak.gonzalezcommercial excellence solutions, corporate strategy, customer satisfaction, global cxs

In one of my first jobs, I heard the story about how the Chairman and CEO of the company enjoyed random encounters with employees of all functions and levels. When he was visiting one of the multiple sites, he would engage with a couple of us and was always interested in this particular question.

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